G'day Phil.
Well my Poeta arrived about 10 days ago. As you can see from the attached photo it's in top condition considering I'm the 3rd owner and it's about 8/9 year old. It's tuned LMMH with L & M in cassotto, a regular 96 Stradella bass (no converter) and only 11 treble couplers. But when I say only 11 treble couplers that is a big enough variety for me. I've been playing it quite a lot and must say it sounds great, mellow, rich and loud as required. Both keyboards have very nice action and the bellows are responsive. Fitted with A Mano Salpa reeds and it weighs only 10.9k.
You say that there are several issues with your Poeta but Victoria have agreed to sort it out. I hope to your satisfaction. It's not unusual for new instruments to have preliminary issues that need attention and that might have been the case with mine, and were sorted out by previous owners.
I see you're in Edinburgh so I expect you know Alex Ross. If so please give him regards if you meet him.
Cheers John.