Help needed with Roland V Accordion issue - Roland is gone to Namm and I need help

[troubadours]

Roland is gone for the week to Namm and there is no available support. I play accordion for a living and just had an issue that I cannot find any information about. I have had my FR-1x for 5 years and haven't had any issues. I played for 2 hours a few nights ago and suddenly the treble side quit responding. Some notes sound but they are not assigned correctly and others do not sound at all on the treble side and instead have a growling sound. I did a factory reset but it did not change. I loaded my user settings back in and it did not change. I need to perform with it this weekend and feel helpless with Roland support being gone for the week. I wonder if you have any suggestions on how to fix it or someone else to ask in this group or online while Roland is away.

Thanks for any consideration you can give, Karen

 

[davyc158]

Have you checked your power cable for any defects? And if playing from batteries, are they fully charged? Have you tried resetting the bellows yet? If yes, have you tried disabling the bellows (so you can play without moving them) to see if the offending keys work then? If they don't work in that mode either, at least you'll be able to rule out any problems with the bellows.

 

[Glenn]

Hi Karen,
Could you explain what you mean by “some notes aren’t assigned correctly”? Do you mean that playing a C produces an F# or some such problem or that the sound it makes doesn’t correspond to the voice selected? Also, is the growling sound you get “musical” or is it just noise? Normally a reset should iron out software issues. Might be worth making sure you have the latest operating system to rule out software issues in that department.

 

[JerryPH]

I hope everything ended up being OK, but after having dealt with Roland recently, I know that they will ask if the battery was removed for 30 minutes, then if a proper factory reset was done and if nothing else helped, they will suggest you take in the v-accordion to the closest repair center as by that point more advanced diagnostics are going to be required.

I hope Karen returns and lets us know how it all turned out.

 

[StargazerTony]

Well, since that’s was Karens first, last and only post to this forum, and made on January 23, 2019, some 6 months ago, A slight shadow of doubt about her return is creeping into my mind.

 

[JerryPH]

I agree... too bad, another active V-Accordion member would have been interesting.

 

[StargazerTony]

I agree... too bad, another active V-Accordion member would have been interesting.  

I agree, too. Although I don’t own one, and unless something unusual happens probably won’t, I do find the discussions about them here interesting.