Oh, oh... a potentially added small topic to the list of things that I could work on for the accordion videos that I hope to start this summer!
Korg FISA SUPREMA
- Thread starter kep
- Start date
Yeah, kudos for doing this, much better than having someone suggest that brushing this under the carpet is the way to go.
Thomas N
Well-known member
Good to see this. I was surprised by how few units have been sold. I was expecting a range of serial numbers but instead it's the actual serial numbers of the units affected. This product really is in its infancy. They'll figure it out with this hardware change and perhaps address some of the software features/issues as well. Korg is a massive company and will fix things. I would be concerned if this was a startup, however.
As a potential buyer, however, I'd be lying if I told you this didn't put me on the fence in my decision-making process. This is a wait and see for me personally.
As a potential buyer, however, I'd be lying if I told you this didn't put me on the fence in my decision-making process. This is a wait and see for me personally.
Ventura
Been here for ages!
so about 50 units likely in the danger zone
it would be interesting to have the total production number to date
so a percentage could be considered
they have built at least 21 chromatics
so the quality/strength of the plastic was affected by some production
material factor.. is this a resin based plastic body/shell ? does
anyone have eyes on one opened up to see the thickness and
if there is reinforcment embedded or if it is just pure plastic ?
they may be able to adjust the mold process to add a reinforcing
fiberglass fabric in the edge area like you see used in corvette bodywork for
example.. or if you have ever seen or used fiberglass thread re-inforced
strapping tape you know how strong it can make a weak base material
and i do wonder if physical production is under Dexibell at their facility
or under Korgs control at their Europe facility
it would be interesting to have the total production number to date
so a percentage could be considered
they have built at least 21 chromatics
so the quality/strength of the plastic was affected by some production
material factor.. is this a resin based plastic body/shell ? does
anyone have eyes on one opened up to see the thickness and
if there is reinforcment embedded or if it is just pure plastic ?
they may be able to adjust the mold process to add a reinforcing
fiberglass fabric in the edge area like you see used in corvette bodywork for
example.. or if you have ever seen or used fiberglass thread re-inforced
strapping tape you know how strong it can make a weak base material
and i do wonder if physical production is under Dexibell at their facility
or under Korgs control at their Europe facility
No answers to the above, but I can tell you that there are a minimum of 2 or more project managers responsible for the Korg FISA, Luigi B. being one of them. The second gent is in Japan.
Based on a comment, it is insinuated the affected Fisas are being sent to Japan to be addressed, so I think it fairly safe that at least part, if not all, production happens there.
Based on a comment, it is insinuated the affected Fisas are being sent to Japan to be addressed, so I think it fairly safe that at least part, if not all, production happens there.
Thomas N
Well-known member
If that's true I wonder how long the early adopters will be without their accordions? Easiest way to determine this is to ask Joseph about his -when it was sent in and when he gets it back. I would say a month minimum. Wow.
breezybellows
Well-known member
Only the bottom part of the bellows opened up. So I would have had to pry it open to get a closer look. From the narrow opening, it looks like its the screw that snapped and not the body. It was a plastic screw. Someone from Korg will be able to give the right information. It happened when I drove an hour for a gig. I set up and picked the accordion up when the unit split open. I took a quick look, took pictures and put it in my case. Never bothered to inspect it afterwards. This happened about 4 weeks ago.
I believe the lower scale was a conscious decision. I think it was a wise decision to start slow and get early feedback before ramping up production. The first batch of customer deliveries did not have any issues. From what I know, that was only about 3-5 units in the US. The second batch was slightly larger (about 20). This is the batch that had the problem.
I believe mine was one of the earlier ones to break. I think I played it for 2-3 weeks for around 25-30 hours in total. They were aware of one other incident when I reported mine. At first I thought it was something that I did (or may be my daughters bumped into it while playing). When I reported it to my dealer, they told me that it is most likely a manufacturing defect that that there is one other case that they already knew about. They assured me that everything will be taken care of and my warranty will be extended.
But I took a good 3 weeks before I shipped it out. I was very excited about my new Petosa Cathedral Piano Bayan which kept me busy. There were other errands to run and I didn't ship mine out until Linda reported her case. Looks like they still don't have a fix (based on their statement). My pessimistic guess is that there will be several months before any new units are delivered. On the bright side, they already had a software update ready to be released. So the new units might come with the newer software.
breezybellows
Well-known member
Another interesting 'anecdotal' data point.
Now that this happened, it gave me an opportunity to think about how much I liked the accordion. I was well within the 90 day return (from my dealer) and I have the opportunity to just get my money back and walk away. Given this situation, I still really like it and I miss it. I've been playing my Evo for the last 3 weeks. The Fisa is definitely a significant improvement over the Evo/8x. Despite the inconvenience and the delay, I'm still looking forward to owning it. The Free bass accordion playing experience on the Fisa was so good that I didn't touch my Giulietti super bassetti after I got it.
FWIW, no one is paying me to say this.
Now that this happened, it gave me an opportunity to think about how much I liked the accordion. I was well within the 90 day return (from my dealer) and I have the opportunity to just get my money back and walk away. Given this situation, I still really like it and I miss it. I've been playing my Evo for the last 3 weeks. The Fisa is definitely a significant improvement over the Evo/8x. Despite the inconvenience and the delay, I'm still looking forward to owning it. The Free bass accordion playing experience on the Fisa was so good that I didn't touch my Giulietti super bassetti after I got it.
FWIW, no one is paying me to say this.
Ventura
Been here for ages!
i feel it depends first on whether or not it is even repairable
in a way that respects the retail price the customer paid,
or if the shell must be replaced to effect a legitimate repair
going forward
it is possible R&R for a shell on the treble side would be
more costly than building one new on the production line
everything depends upon whether or not the weakness can
be engineered out for certain moving forward
if you follow the progress of digitals, wasn't the direction moving
toward Carbon Fiber shells ? and if the Fisa "team" only saw the
thinness of the new type of shell tech and mistakenly thought
plastic would be equal to the task that kind of seems typical
of the way what's his name did things in the past
so 30 days in the hole might be a wish and a prayer, because
the rock and the hard place haven't really budged (yet)
of course i wish them luck.. i mean if like in 2 years after the warranty is
done someone wants to sell me a 2 piece Fisa, yeah i might
end up owning one and bondo it back into shape (lol)
might pin-stripe the repair area Ferrari Red too just for fun
in a way that respects the retail price the customer paid,
or if the shell must be replaced to effect a legitimate repair
going forward
it is possible R&R for a shell on the treble side would be
more costly than building one new on the production line
everything depends upon whether or not the weakness can
be engineered out for certain moving forward
if you follow the progress of digitals, wasn't the direction moving
toward Carbon Fiber shells ? and if the Fisa "team" only saw the
thinness of the new type of shell tech and mistakenly thought
plastic would be equal to the task that kind of seems typical
of the way what's his name did things in the past
so 30 days in the hole might be a wish and a prayer, because
the rock and the hard place haven't really budged (yet)
of course i wish them luck.. i mean if like in 2 years after the warranty is
done someone wants to sell me a 2 piece Fisa, yeah i might
end up owning one and bondo it back into shape (lol)
might pin-stripe the repair area Ferrari Red too just for fun
breezybellows
Well-known member
From my understanding the thickness of the shell was not what caused the failure. It was the plastic screw that snapped. I might be wrong, but I haven't seen anything that suggests that the shell is the problem here.
SteveBox
Well-known member
The screw itself was made of plastic? That makes no sense for a connector that must hold a bellows in place.
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breezybellows
Well-known member
It does look like a plastic screw.
The pics provided by the gent that posted in the FISA group after Linda, give some nice close shots. I looked but did not pay that level of attention, it could be the screw or it could be the area that held the screw.
No matter, it is being addressed and so far Korg is definitely moving forward in the right direction.
No matter, it is being addressed and so far Korg is definitely moving forward in the right direction.
skopaczewski
Member
Pretty much. I'm not going to try to get them to open by just picking up the treble or bass side, but there is major resistance to any bellows movement when it is off, or it's on and not being played. There is also a setting to turn the bellows completely off when using midi. I haven't tried it, because I can't get it hooked up to my PC for midi via bluetooth - supposedly that's possible. My ignorance here, I'm sure.
Apparently it is. Greg-Vee has successfully done this and confirmed it works.
Also a couple Fisa users have confirmed they can capture audio over BT to their cellphones using the free Blackmagic camera app. No one has confirmed if there were any issues with latency or not.
this is something I wished The Korg latest arrangers had…especially audio over Bluetooth.
First report has come in of someone getting a unit that broke in half not fixed, but replaced by a new unit from Korg. That was pretty fast, so they are on the ball.
